Terms of service

TERMS OF SERVICE

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service (“Terms”) govern your access to and use of our website, [WEBSITE URL], and any purchases made through our online store.

In these Terms, “we,” “us,” and “our” refer to [SNAZZY FITS], operating under the brand name [SNAZZY FITS]. “You” and “your” refer to any visitor, customer, or user of our website.

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

1. Account Terms

  • You must provide accurate, complete, and up-to-date information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

  • Please notify us promptly at [shazilnabi298@gmail.com] if you suspect unauthorized access to your account.

  • You must not use another person's account or identity without authorization.

  • We reserve the right to suspend or restrict accounts involved in fraud, abuse, unlawful activity, or violations of these Terms, subject to applicable law.

You may request account closure by contacting us at [EMAIL ADDRESS], subject to any legal record-retention requirements.

2. Pricing and Payment

  • All prices are displayed in Indian Rupees (INR), unless otherwise stated.

  • Product prices, discounts, and offers may change without prior notice. Changes will not affect an order already accepted, except where correction or adjustment is legally permitted and appropriately communicated.

  • Applicable taxes, shipping charges, and other mandatory fees will be disclosed as required before checkout is completed.

  • We accept the payment methods displayed at checkout, which may include UPI, cards, net banking, digital wallets, and Cash on Delivery (COD), where available.

  • Online payments are processed through third-party payment service providers. We do not store complete payment card details unless expressly stated and handled in accordance with applicable requirements.

  • You agree to provide valid payment information and authorize payment for your order.

  • COD orders may be subject to service availability and verification.

  • If a payment fails, is reversed, or remains unconfirmed, we may delay processing or cancel the order and notify you.

We will not impose undisclosed charges or misrepresent product pricing.

3. Product Descriptions and Availability

We make reasonable efforts to display accurate product descriptions, photographs, colours, sizes, measurements, materials, and other product details.

Please note:

  • Actual colours may vary slightly due to screen settings, lighting, photography, or display differences.

  • Minor manufacturing or printing variations may occur.

  • Size charts are provided as a guide. Please review measurements carefully before ordering.

  • Product availability may change without notice.

  • Custom-designed and personalized products may differ slightly from digital previews or mock-ups.

We do not intentionally misrepresent our products. Nothing in this section limits your rights under applicable consumer protection laws.

4. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products under these Terms.

  • An order confirmation email or message may acknowledge receipt of your order but does not necessarily constitute final acceptance.

  • We reserve the right to reject or cancel an order for legitimate reasons, including stock unavailability, pricing or listing errors, suspected fraud, payment issues, or delivery restrictions.

  • If we cancel an order after receiving payment, we will initiate the applicable refund within [REFUND INITIATION TIME], subject to payment provider processing timelines.

  • If only part of an order is unavailable, we may contact you regarding available options.

  • Please review your order details, delivery address, size, colour, and customization instructions before submitting your order.

  • Requests to modify or cancel an order must be made promptly through [EMAIL ADDRESS] or [CONTACT NUMBER]. Changes cannot be guaranteed once processing or customization has begun.

We will communicate material order issues and any applicable refund or cancellation options.

5. Shipping and Delivery

We currently ship to [DELIVERY LOCATIONS].

  • Orders are generally processed within [PROCESSING TIME] [BUSINESS DAYS].

  • Custom or personalized orders may require [CUSTOM ORDER PROCESSING TIME] [BUSINESS DAYS].

  • Estimated delivery times are [DELIVERY TIMEFRAME] and may vary depending on location, courier availability, weather, public holidays, or other circumstances.

  • Shipping charges, free-shipping thresholds, and express delivery options, where available, will be displayed at checkout.

  • Tracking details will be provided through [EMAIL / SMS / WHATSAPP] where available.

  • Delivery estimates are not guaranteed unless expressly stated.

Customers should provide a complete and accurate delivery address and contact number.

If your order is delayed, lost, damaged, or marked delivered but not received, contact us at [EMAIL ADDRESS] or [CONTACT NUMBER]. We will review the issue and coordinate with the courier where appropriate.

Our shipping obligations and remedies remain subject to applicable law. Nothing in these Terms removes any responsibility that cannot legally be excluded.

For more information, please review our Shipping Policy: [SHIPPING POLICY URL].

6. Returns, Exchanges, and Refunds

Our return, exchange, and refund procedures are described in our Return and Refund Policy: [RETURN AND REFUND POLICY URL].

Depending on the circumstances and applicable law:

  • Eligible products may be returned or exchanged within [RETURN WINDOW].

  • Products may need to be unused, unwashed, and returned with original tags and packaging, where reasonably applicable.

  • Custom or personalized items may be subject to specific return conditions, except where a return, replacement, refund, or other remedy is required by law.

  • Products received damaged, defective, incorrect, or materially different from their description will be handled in accordance with our policy and applicable consumer rights.

  • Refunds, when approved or required, will be processed through [REFUND METHOD] within [REFUND PROCESSING TIME], subject to payment provider timelines.

Any applicable return shipping charges and eligibility requirements will be disclosed in our Return and Refund Policy.

Nothing in these Terms limits statutory consumer rights, including rights relating to defective goods, deficient services, unfair trade practices, or misleading representations.

7. Prohibited Uses

You agree not to use our website:

  • For any unlawful, fraudulent, deceptive, or malicious purpose.

  • To violate applicable Indian or other applicable laws and regulations.

  • To infringe intellectual property, privacy, or other rights.

  • To submit false orders, false claims, or misleading information.

  • To interfere with website security, operations, or functionality.

  • To introduce viruses, malicious code, bots, or unauthorized automated activity.

  • To scrape, copy, or commercially exploit website content without authorization.

  • To harass, threaten, abuse, or discriminate against others.

  • To upload or submit content that is unlawful, defamatory, infringing, or harmful.

We may restrict access or take appropriate action if we reasonably believe these Terms have been violated, subject to applicable law.

8. Intellectual Property and Custom Designs

Unless otherwise stated, website content, including logos, branding, product photographs, graphics, text, and designs, belongs to or is licensed to [STORE NAME] and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

If you submit artwork, images, logos, names, or other materials for customization, you confirm that:

  • You own the material or have permission to use it.

  • Your requested design does not knowingly infringe another party's rights.

  • You authorize us to use the submitted material only as reasonably necessary to produce and fulfil your order, provide customer support, and meet applicable legal obligations.

We may decline customization requests that appear unlawful or infringing.

We will not use your personalized design for marketing or promotional purposes without appropriate permission.

9. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery partners, analytics services, and external links.

These services may operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services to the extent permitted by law.

Our use of third-party providers does not remove any obligations we have toward our customers under applicable law.

10. Limitation of Liability

To the extent permitted by applicable law:

  • We will not be liable for indirect or consequential losses that are not reasonably foreseeable and legally recoverable.

  • We are not responsible for delays or disruptions caused by circumstances beyond our reasonable control, although we will take reasonable steps to address affected orders.

  • Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot legally be excluded, or any other liability that cannot lawfully be excluded or restricted.

  • Nothing in these Terms limits any consumer's statutory rights or remedies under applicable Indian law.

Where liability may lawfully be limited, our liability will be limited to the extent permitted by applicable law and the circumstances of the claim.

11. Privacy and Personal Information

Your personal information will be handled in accordance with our Privacy Policy: [PRIVACY POLICY URL].

We collect and use information as reasonably necessary for order processing, payment coordination, delivery, customer support, fraud prevention, and other disclosed purposes, subject to applicable privacy and data protection laws.

Please review our Privacy Policy for details regarding information collection, use, sharing, retention, and your applicable rights.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, the courts at [CITY, STATE, INDIA] shall have jurisdiction over disputes arising out of or relating to these Terms.

Nothing in this clause restricts a consumer's right to approach a consumer commission, authority, or other forum that has jurisdiction under applicable law, or limits any mandatory legal rights or remedies.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, or legal requirements.

The revised version will be published on this page with an updated “Last Updated” date.

Changes will apply as permitted by law. Material changes affecting existing orders or contractual rights will be handled in accordance with applicable law.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.